Order Cancellation
Please use the form below if you have placed an order and need to cancel it. We are only able to cancel orders that haven't been processed or shipped. If you have already received a despatch confirmation email, we will be unable to cancel the order.
If you have already received a despatch confirmation email, we will be unable to cancel the order. In this case you will need to complete our Returns Request form in order for us to generate a return order number and the relevant paperwork for sending the goods back.
Orders & Payment
We automatically send an order confirmation email out with every successfully completed order. Please check your email inbox and junk mail folders. If you are still unable to find the order confirmation, please email us at orders@terraintyres.co.uk requesting a copy and we will re-send this over for you.
When you successfully place an order on our website, you will automatically be sent an order confirmation email that has a VAT invoice attached. Please ensure you have provided the correct email address when ordering. If you are unable to find the VAT invoice in your inbox or junk email folders, you can use our invoice request form to get a copy.
We use one of the most secure online payment systems available. This often requires a secondary form of authentication such as a one-time password or security prompt from your bank. As we are unable to ask for these details, taking payments over the phone has become more difficult. As a result we would always suggest trying to check-out via the website first and if you are having difficulties paying for your order online, please contact us and we will try and assist where possible.
We accept all major credit and debit cards including VISA, Mastercard and American Express. We also accept both Google and Apple pay platforms. If you do not wish to pay by card, you can opt to pay by bank transfer online. For Bank Transfers, please send total payment to the bank account details as shown on your receipt / invoice and use the invoice number as the reference.
We have a cut-off time of 2pm for order to be shipped the same day. In certain circumstances orders placed before this may still not be shipped and so the cut-off time should be treated only as a guide.
When an order has been completed successfully, you will be notified on screen - "Purchase Completed Successfully" and you will be sent an order confirmation email. If you haven't seen this or received an order confirmation email, it is likely that the order hasn't completed properly. Please ensure you have accepted the functional cookies at the bottom of the website page and allowed popups as the bank security checks often use a popup window. You should then be able to try and complete the payment process again.
In most cases we are unable to change or cancel orders if they have already been shipped out. If you need to change or cancel an order, please contact us as soon as possible and we will do what we can to help.
If you have ordered the wrong item, please contact us as soon as possible. If the items haven’t been sent out, we may be able to correct the order. If items have been sent already, please complete our returns form to send them back to us for a refund.
Paying online is actually the safest way to pay. We use one of the highest levels of website security and all payments are processed by one of the largest payment processors in the world. We take payment security very seriously in order to protect our customers data and keep your details and money safe.
From time to time we do offer discount codes but as we are constantly monitoring our product ranges and prices, we try and just focus on offering the very best price up front. This ensures everyone gets the benefit and everyone gets the best price.
We do not have the facility available for customer collections at this time. As different stock is stored in different warehouses all orders are all shipped out via courier.
We do have to charge VAT on all orders for disabled customers. Following the HMRC guidance, only products that have been specifically designed for disability use can apply for the VAT exemption. Even though some of our products are suitable for disabled use, they haven’t been specifically designed to do so. You can view more details on this on the HMRC website.
Product Help
We try to put pictures that are as accurate as possible on the website. As some products have multiple sizes, the picture displayed may be for a different size and so there may be variations from the image shown. Images should be used as a guide and variations from the exact image are possible.
The size of your tyre should be marked on the side wall of your existing tyre. Some older or heavily used tyres may have this information rubbed off on the outside tyre wall. Try looking on the other side of the tyre, as this may have not been exposed to the elements as much or been rubbed off as easily. Find out more about the markings on your sidewall here.
Unfortunately, we do not currently sell any wheels, rims, hubs or tyre valves. We suggest contacting the vehicle or machinery manufacturer for replacements to ensure a precise fitment.
We certainly do! You can find inner tubes listed in most of the tyre size searches. You can also find all of the inner tubes that we sell in the Inner Tubes Section of the website.
Although it may be possible to fit some tyres yourself, we would always recommend using a tyre fitting professional to ensure you and the tyre do not get damaged in the process!
We try to put as much information about the products we sell online. The product title alone has a huge amount of information included. You can view the different information contained in our product titles here. We also have further details included in the product pages. If you click on any product title, it will take you through to the product page where you can view full descriptions and specifications of the products we sell. If you still can’t find your answer, please contact one of our customer services team, who will be happy to help.
We only sell new tyres at Terrain Tyres.